Privacy and parent control

Privacy and safety for your family

Parents manage the family space and approve connected devices. Children use a separate view without ads or public profiles.

Parents stay in control

Parents create and manage the family space, approve connected devices, review completed tasks and can remove access.

No public profiles or chat

No public profiles, stranger discovery, open conversations, location sharing or sibling leaderboards.

Only the information Awenwood needs

Children don’t need an email address or a public account. Awenwood does not ask for exact birth dates, contacts or precise location.

Offline use, with some limits

Some previously loaded activities work offline. Setup and certain shared actions need Internet. Connected-family decoration changes need online confirmation and manual retry after failure. See offline details.

No ads or behavioural tracking

No ads, behavioural tracking or paid progression. Sparks are points for family-chosen rewards, not money.

Access and delete your family data

Parents can remove a device’s access, end a child’s participation and request account or family-group deletion after verification.

How do private family letters work?

An authorized Hearthkeeper can send a short private letter to one Young Villager in the same Huddle. Children reply using five approved choices, not unrestricted text. Authorized Hearthkeepers can supervise the correspondence; children see only their own exchanges. Letters have no attachments or external recipients. Read our Privacy Policy before including personal information.

Can children send letters to each other?

Only when a Hearthkeeper enables this for the selected children in the same Huddle. They choose from five preset messages, without free text, attachments or outside contacts. Hearthkeepers can read the correspondence and reports and pause access. Children can block a sibling or report an unwanted letter. Reporting also blocks new letters from that sibling. A queued letter remains subject to the current parent settings when it reaches the server. If a letter feels unkind or unwanted, tell your Hearthkeeper. Families can use the existing support pathway for further help.