FAQ and support

Yes. Awenwood is a family app for organizing chores, reviewing finished work and choosing rewards together. Children have their own list and an illustrated Village that grows with approved tasks.

Your child checks My Day and sends you their finished tasks. You choose the tasks, timing, point values and rewards. You approve the work or return it with a note.

A Quest is a task. Sparks are points awarded after your approval. A Wish is a reward or goal chosen by your family.

The Village is your child’s illustrated world. Approved tasks help it grow. Meli is the character who guides your child toward what they can do next.

Yes. Awenwood supports Canadian French and English.

Yes. The parent chooses the Spark value when creating the chore, called a Quest in Awenwood.

No. You review a completed Quest before its Sparks are awarded. Your child can then request a Wish using saved Sparks; you review that request too. Your family chooses and provides the real-world reward.

Yes. Return it with clear guidance so your child can try again.

Yes. Free includes morning, after-school and bedtime routines, with start times and controls to pause routines or individual steps. Premium adds custom routines and more detailed weekday schedules.

Yes. Premium supports multiple Hearthkeepers. Public purchases are not available yet.

Yes. Premium supports multiple Young Villagers. Free includes one active child.

Children save Sparks toward Wishes: privileges, activities, treats, or other rewards your family defines together.

No. Village Growth is lasting visual progress from approved chores and never decreases when Sparks are spent.

No. Awenwood has no ads or behavioural advertising.

No. There are no public profiles, stranger discovery, or open conversations.

One active parent and child, five active custom Quests and three built-in routines. Their 12 starter steps do not count toward the Quest limit. Rewards, the Village and all four Book One chapters are included. Compare plans.

More parents and children, unlimited active custom Quests, custom routines, advanced schedules and extra appearance options. See planned pricing.

Your existing family data and progress are kept. Free limits apply to creating additional content and using Premium-only features. Returning to Free does not erase your family or its Sparks, Wishes and stories.

Not yet. Billing isn’t enabled yet. See the Pricing page for the planned Canadian launch prices.

Some previously loaded family activities remain usable offline, but setup, fresh updates and certain shared actions need Internet. In a connected family, moving or storing Village decorations needs an online confirmation. If a change fails, the last confirmed placement is kept: reconnect, refresh and retry manually. Not every action is queued automatically.

Use Awenwood’s protected family-management controls or follow the verified steps on the Delete Account page.

The initial public release is planned for Canada. No wider release date is promised.

Three books, twelve chapters and 103 illustrated pages follow familiar Village friends through little mysteries and discoveries. Read in English or Canadian French, with Gentle, Growing and Confident presentations for different reading needs. Reading does not award Sparks. All four Book One chapters are included with Free. How chapters become available.

Yes. Children can move and store many Village objects. For a connected family, these changes need Internet and confirmation before they take effect. Approved Quests grow the Village; spending Sparks does not reduce that growth.

Parents choose portraits and automatic or manual seasons. Children arrange Village objects without changing the global theme.

No. It is planned as a one-time purchase for Premium: one payment, with no monthly or annual Founding Edition fees. Purchases are not available yet.

An authorized Hearthkeeper can send a short private letter to one Young Villager in the same Huddle. Children reply using five approved choices, not unrestricted text. Authorized Hearthkeepers can supervise the correspondence; children see only their own exchanges. Letters have no attachments or external recipients. Read our Privacy Policy before including personal information.

Only when a Hearthkeeper enables this for the selected children in the same Huddle. They choose from five preset messages, without free text, attachments or outside contacts. Hearthkeepers can read the correspondence and reports and pause access. Children can block a sibling or report an unwanted letter. Reporting also blocks new letters from that sibling. A queued letter remains subject to the current parent settings when it reaches the server. If a letter feels unkind or unwanted, tell your Hearthkeeper. Families can use the existing support pathway for further help.